Technical Assistance Request & Authority Form

Technical Assistance Request & Authority form

CUSTOMER DETAILS

Company Name: *

Trading Name:

(If Different to company Name)

Street Address: *

Country

City

State

Zip code

Phone:

Fax:

REQUESTOR'S DETAILS

I hereby act on behalf of the client and with the appropriate authority to approve this request. I also authorise applicable charges to be applied based on the fees and time required to address this request as provided in the fees schedule.

Name: *

Email: *

Phone: *

Purchase order No.:

CONTACT

Client Contact Name: *

Email: *

Phone: *

BRIEF DETAIL OF REQUEST

Please provide details of issue *

Serial Nos' (One per line) *

INSTRUCTIONS

Upon receipt of your submission, our technical specialist will review the details provided by you and determine whether this request will be subject to charges. Our specialist will confirm as soon as practicable before this issue is resolved if charges do apply.

You may opt to approve resolution of the issue without further confirmation and accept charges by selecting from the dropdown:

FEES SCHEDULE (excl. GST)

Technical assistance is chargeable unless the fault is determined to be covered under warranty.

Description	Rate	Applicable
Flagfall	$110.00	Inclusive of up to 1 hour duration. This is a minimum charge regardless of whether the 1st hour is required to complete request or not.
Each Subsequent Hour	$80.00	Charged in 15 minute increments

Typically covers, but not limited to technical specialist remotely accessing device(s) performing reconfiguration requests, i.e. IP address changes, communication settings changes, channel settings etc., and troubleshooting device interruption.

Please note, technician’s time may extend to beyond commencement or termination of remote connection