Field Service Request Form

CUSTOMER DETAILS
REQUESTOR'S DETAILS
I hereby act on behalf of the client and with the appropriate authority to approve this request. I also authorise applicable charges to be applied based on the fees and time required to address this request as provided in the fees schedule.
CONTACT
(if different to requestor)
BRIEF DETAIL OF REQUEST
INSTRUCTIONS
Upon receipt of your submission, our helpdesk will log your request and schedule attendance by a field technician.

   

 

Excelsior Statesman No Plan
First Hour Normal Plan Rates
Apply
Normal Plan Rates
Apply
We will advise rates
upon form submission
For Each
Hour After
Normal Plan Rates
Apply
Normal Plan Rates
Apply
We will advise rates
upon form submission

1st hour inclusive of travel to site

Excelsior Plan is charged as a flat rate regardless of hours spent on site or whether technician is required to perform a revisit to resolve original fault.

ALL PRICES ex GST

CUSTOMERS COVERED BY EXCELSIOR OR STATESMAN PLANS ARE NOT SUBJECT TO COST OF PARTS USED IN REPAIR UNLESS AS A RESULT OF PHYSICAL DAMAGE.

CUSTOMERS NOT COVERED BY PLAN ARE LIABLE FOR ALL PARTS AND LABOUR.